IMAGETEXTKIT / PRODUCT INFORMATION

A little help, when you need it.

Contact zifanwang96@gmail.com for product, account, privacy or payment questions. This is a personal support inbox. Include what you tried, the error message and your browser. Do not send passwords, card numbers or confidential images.

Need more workspace capacity or a new feature? Submit a request. Paid checkout is not open yet; requests do not create an order or charge.

My edit covers the background

The editor uses a solid-color rectangle. It works best on flat backgrounds, short prices and dates. It does not remove text with AI, reconstruct textures or identify the original font. Use the color picker and check the exported PNG at full size.

My CSV version will not export

Apply your named areas first, then download a starter CSV. Match its column names exactly. One row makes one version; an empty cell clears that area. Fix any clipped text before export. The limit is 50 versions and also depends on image size and browser memory.

My cloud library is full

Free accounts have 3 slots; Workspace Pass has 10. Each template, including the image and fields, must fit within 2 MB. In your account, download any layout you want to keep, then delete an unneeded cloud copy to free a slot. Deletion cannot be undone.

Download a complete backup

In your account, choose “Download account ZIP” for your profile, complete order history and cloud template files. Keep this ZIP private. Open each .patchtype.json file using “Open template” in the editor. The account record is an informational export, not an invoice. Canceling or a failed download does not delete cloud data or produce a partial ZIP.

I paid but my pass is not active

Open your account and choose “Verify payment” next to the order. If the sandbox success page stays open, return to your account manually. A return URL alone never proves payment. If verification still fails, send the order reference and checkout email to zifanwang96@gmail.com. Never send card details.

I cannot sign in

Use the same email you registered with. Password recovery shows whether recovery emails are available. If they are unavailable, contact support from your account email. Support will verify ownership and cannot disclose your password.

Receipts, refunds and data requests

See payment and refund help. For a copy or deletion of account data, contact zifanwang96@gmail.com from the account email. We verify ownership before acting. You can download and delete cloud layouts directly in your account.